Grandstream IP PBX UCM6300 & UCM6300A Series

The UCM6300 series IP PBX is a powerful yet easy-to-manage platform that supports voice, video, data, and mobile communications. As the latest evolution of Grandstream’s UCM IP PBX product line, this platform offers unprecedented ease of deployment. The UCM series delivers a comprehensive suite of unified communications features through an easily managed on-premise solution—with no licensing fees, upgrade costs, or additional charges for specific features. Our UCM product line encompasses a range of solutions, from deployments tailored for small and medium-sized businesses to those designed specifically for mid-sized enterprises.

The UCM6300A Audio Series IP PBX is an alternative to the UCM6300 Series IP PBX, designed specifically for users who do not require video capabilities; it offers a highly cost-effective solution while retaining the features of the UCM6300 Series.

System Capacities

  • UCM6301 : 1 FXO, 1 FXS, 500 Users, 75 Concurrent Calls
  • UCM6302 : 2 FXOs, 2 FXSs, 1,000 Users, 150 Concurrent Calls
  • UCM6304 : 4 FXOs, 4 FXSs, 2,000 Users, 300 Concurrent Calls
  • UCM6308 : 8 FXOs, 8 FXSs, 3000 Users, 450 Concurrent Calls
Audio Series
  • UCM6300A : 250 Users, 50 Concurrent Calls
  • UCM6302A : 2 FXOs, 2 FXSs, 500 Users, 75 Concurrent Calls
  • UCM6304A : 4 FXOs, 4 FXSs, 1,000 Users, 150 Concurrent Calls
  • UCM6308A : 8 FXOs, 8 FXSs, 1,500 Users, 200 Concurrent Calls
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Enquiry about Grandstream IP PBX UCM6300 & UCM6300A Series

WAVE

Mobile, Desktop and Web App for UCM6300 Ecosystem
Ideal for remote workers, Wave is a FREE  easy-to-use platform to remotely join, schedule and hold meetings, calls and conferences from anywhere. It also allows UCM6300 series users to directly call other extensions, landlines, and mobile numbers.

  • Supports Android & iOS devices; Chrome and Firefox browsers; Windows & Mac computers
  • Remotely join meetings, calls and conferences
  • Supports chat and collaboration features: private chat, group chat, sending emoji, sharing file and initiating meeting via chat group, schedule and start meetings
  • Multi-level contacts, search contacts, call and chat from contact list
  • View call history and voicemail, quick access to initiate call and chat from the call history/voicemail menu
  • Customize profile picture, account status and virtual background while video sharing
  • Compatible with Wi-Fi and 2G/3G/4G networks
  • Supports mobile devices’ camera, built-in webcam & USB webcams
  • Supports HD audio and video resolutions up to 1080p HD
  • Supports use with Bluetooth, USB and other headsets
  • Download app & scan QR code from UCM6300 series to configure
  • Compatible with UCM RemoteConnect cloud service for secure remote connections
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UCM RemoteConnect (UCMRC)

Collaboration Solution for Remote Workers and Devices
UCMRC allows organizations to build a secure, easy-to-manage communications and collaboration solution for remote workers and devices. It offers a companion cloud service for the UCM6300 series that provides always-on, automatic NAT firewall traversal to ensure secure connections by remote users.

UCMRC allows employees to securely work from anywhere using the Wave App for mobile and desktop as well as any Grandstream endpoint registered to a UCM6300 series IP PBX. It is part of the UCM6300 Ecosystem.

UCMRC, Wave and the UCM6300 series combine to offer hundreds of state-of-the-art collaboration features to help your business be more productive than ever before. This includes voice/video meetings and calls, chat and IM, presence, file sharing, meeting assist, calendars, voicemail and more.

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Call Centre Solutions

The UCM6300 Series IP PBX has  built-in call centre features that help businesses manage and run their call centers efficiently and effectively.

Major Call Centre Features

  • Call queues – Incoming calls or “callers” are placed into the queue where the answering “agents” are assigned to answer the calls. As callers are waiting in the queue, hold music or advertisements are aired, filling the void.
  • Monitoring – This feature allows supervisors to assist agents in real-time. With call barging, supervisors can listen, whisper or barge to better gauge the agents action while on the call.
  • Computer Telephony Integration (CTI) – CTI enables seamless integration between telephone and computer networks, allowing agents to manage calls directly from their desktops.
  • Customer Relationship Management (CRM) – UCM integrates seamlessly with popular CRM tools allowing users to search for contact information collected in the contact record.
  • Interactive Voice Response (IVR) – Users can customize the IVR to include recorded prompts, key-press event routing, and language options to manage inbound traffic effectively.
  • Call recording – The system supports both automatic and manual call recordings, which are stored as .wav files for monitoring, training, and performance assessment.

Hotel Solutions

Grandstream provides solutions that are specifically designed to equip hotels and resorts of all sizes with the network and tools needed by both staff and guests.

UCM6300 Series Hotel Features

  • Wake-up call – The front desk can arrange wake-up calls for individuals or groups upon request and monitor whether the calls are answered.
  • PMS – UCM integrates seamlessly with mainstream hotel management systems, meeting needs such as daily front-desk operations, online reservations, room inventory management, and guest check-in.
  • Single Digit Dail Plan – Customizable one-digit dialing allow calls to be routed directly to specific locations, such as the Front Desk, Operator, Concierge, Housekeeping, Room Service, SPA etc.

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