Synway UC200 IP PBX Call Centre System

The UC200 is an affordable IP PBX offers a set of comprehensive features, including customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email and many more.

UC200 active call center provides statistics for queue connection rate, total number of calls, number of connected calls, number of waiting calls, number of abandoned calls, average waiting time and average talking time.

User login to UC200 may click to view the statistics information about the agents in the queue (Extension, Total Calls, Answered, Missed, Caller Hangup While Agent Ringing, Login Time, Talk Time, Agent Type, Agent Status). In addition, he may click to view the call status information (Status, Caller, Called, Location, Wait Time, Talk Time), and you can hang up, monitor and transfer the current call.

UC200 embedded with call centre features:

  • Call routing
  • Support analogue and IP trunks
  • Interactive voice response (IVR)
  • Agent answer announcement
  • Call queue announcement
  • Call monitoring
  • Call centre status monitoring
  • Agent status monitoring
  • Dynamic agents with login password
  • Automatic Call Distribution (ACD)
  • Call detail recording (CDR)
  • Voice recording (voice logger)
  • Search and play CDR and voice recording
  • Voice mail to email