ARIA Call Centre System
ARIA Contact Center is the leading answer to automating customer service transactions via telephony. It enables centralization for any organization through the technology-aided contact center. ARIA uses IVR system to identify and segmentize callers resulting in customized services according to each customer’s profile. Automatically route calls to agents based on customer’s data, IVR selection, business hours, agents’ availability and customers’ preferences.
Increase Efficiency – Connect customers to the right agent. Skill-based routing can match the callers to the most efficiently equipped agent in the queue to increase customer satisfaction.
Ease of Deployment – Highly scalable, flexible and secure. Engage with on-premise and on-cloud solutions to suit your business needs without any hassle.
Manage Inbound Operations – Enable your agents to handle queries efficiently with Inbound Call Center Software and provide better customer services over calls and emails. Intelligently route the calls to most competent agents available in the queue to manage the agent’s efficiency and deliver exceptional customer experience
Manage Outbound Operations –Make your sales proactive with various dialers such as preview dialer and power dialer that would increase the agent’s productivity. Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.
Smart Dialer – Increase call connection rate using outbound dialer and save agents’ time with smart operations. Optimize operations and improve productivity with progressive dialer wherein calls are connected to agents only when a customer has picked up the call.
Reporting and Dashboards – Get better visibility and hold on every metric that matters. View call records and use these recordings to score your agents. Ensure high call quality by monitoring real-time calls dashboard.
Auto Dialer – Make outbound calling easy with an automated dialling system. Auto dialers can easily detect when the call is connected with the customer and when it’s an answering machine thus reducing agent’s wait time.
CRM-Friendly – Integrate your cloud contact center with CRMs or Helpdesk platforms to automatically log calls and give your agents more context with customer screen-pops.